Return & Refund Policy

At Halfway Gray, we are committed to providing high-quality research peptides and ensuring customer satisfaction. Due to the sensitive nature of our products, we maintain a strict return and refund policy to preserve product integrity and safety.

All Sales Are Final

All purchases made on [www.halfwaygray.com] are final and non-refundable. Once an order has been placed and shipped, it cannot be returned or exchanged due to the perishable and research-specific nature of our products.

Exceptions — Damaged or Incorrect Items

We will offer a refund or replacement only in the following cases:

Item(s) arrived damaged

Incorrect item(s) received

If your order meets either of these conditions, you must contact us within 3 business days of receiving the shipment.

To request a return or refund:

Email us at [Admin@halfwaygray.com] with:

Your order number

A clear description of the issue

Photographic evidence of the damaged or incorrect product(s)

Our support team will review your request and respond within 1–2 business days.

If approved, we will:

Reship the correct product(s) at no additional cost, or

Issue a full or partial refund to your original payment method

Lost or Delayed Shipments

We are not responsible for shipping delays or lost packages once the order has been handed over to the carrier. However, if you experience such an issue, please contact us and we will do our best to assist you in tracking or resolving it.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once your order has been fulfilled and handed over to the shipping carrier, it cannot be cancelled or changed.

If you need to cancel your order, please contact us immediately at admin@halfwaygray.com.